Refund policy

Returns

You have 30 days from delivery to return an item. To start a return, email the support address on the website you ordered from (help@powerflowhose.com for PowerFlow, help@hydropro.com for HydroPro) or contact@mp-em.com, with your order number.

• Damaged, defective or wrong item: we cover return shipping.
• Changed your mind: return the item unused, in its original box. Return shipping is paid by you.

Refunds

Once we receive and check your return, we refund your original payment method. Your bank may take a few business days to post the refund.

Warranty

Our hoses come with a limited lifetime warranty against defects in materials and workmanship. Full terms are on each brand's Support page.