How can we help?
Shipping, returns and warranty, all in one place. Still stuck? Email help@powerflowhose.com.
Shipping
Every order ships free within the US. No minimum, no codes. Orders ship in 2–3 business days, and you'll get a tracking link by email as soon as your hose ships.
Returns
You have 30 days from delivery. Email help@powerflowhose.com with your order number to start a return. Once the hose is back with us, we refund your original payment.
- Damaged, defective or wrong item: we cover return shipping.
- Changed your mind: return it unused, in the original box. Return shipping is on you.
PowerFlow Limited Lifetime Warranty
MP-EM LLC warrants to the original retail buyer that this hose and its fittings will be free from defects in materials and workmanship for as long as the original buyer owns it. If it fails from such a defect, we will repair it, replace it or refund your purchase price, at our option. We cover shipping for warranty replacements.
Not covered: normal wear, freezing damage, use above the rated pressure, use with pressure washers, misuse, and cosmetic changes.
To make a claim, email help@powerflowhose.com with your order number and a photo of the problem.
Some states don't allow limits on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so these limits may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Contact us
We reply by email. Include your order number if you have one.
